Website Maintenance Service Plans provide:
- Discounted web development service rates
- Prescheduled service hours included with your website maintenance contract to guarantee service when you need it
- Increased productivity for staff members who maintain your website by offloading the work we do efficiently
If you need to get more out of your website, a service plan is right for you!
Use your Website Service Plan to:
- Launch a New Website
- Develop an in-house Blog
- Create a Knowledge Base
- Connect your site to Twitter, Facebook and YouTube
- Create a Mobile Website
- Improve your Search Engine Optimization
- Develop User-Response Forms to communicate with your visitors
- Create an Intranet for your employees
- For more ideas, read 50 ways your website maintenance service plan will save you time and 25% off your website development costs
New Website Development and Multiple Websites
- 20 hours of reserved service
- 1 day turn around on 1 hour service requests
- 25 percent discount on additional web development services
$2,250 per month
Improve Website Traffic by Optimizing Web Pages for Search
- 10 hours of reserved service
- 2 day turn around on 1 hour service requests
- 20 percent discount on additional web development services
$1,150 per month
Increase Productivity with a
Part-Time Webmaster
- 5 hours of reserved service
- 4 day turn around on 1 hour service requests
- 15 percent discount on additional web development services
$600 per month.
All customers receive 1 hour of service per month with their hosting and support contract.
Frequently Asked Service Plan Questions
Plan prices vary depending on the number of website service hours you need per month. See the service plan details above for our current published rates.
No. Monthly CMS hosting and product support are separate. All customers have to be on a support plan, but website service plans are optional.
Website service plans are 12 month contracts, but you can upgrade or downgrade your plan from month to month as needed.
Simply contact Ittrium and let us know if you need to upgrade or downgrade your website maintenance service plan. Your new plan rate will be effective on the 1st day of the following month.
Unused service hours in any one month can still be reclaimed since clients are allowed to use 140 percent of their reserved service hours in any one month. For example, if you're on a 20 hour service plan and use 10 hours in the first month, you can still request 28 hours of service in another month while on your service plan.
Clients who are consistently using 140 percent of their planned service hours or more may need to move to a different service plan with more service hours.
When your plan contract expires your unused service hours will be lost only if you do not renew your service plan.
We'll also track the service hours you use each month so you'll know if your plan is right for you. If you've subscribed for more service hours than you need, we will gladly modify your website service plan to one with fewer service hours.
We intentionally only book service plans to 60 percent of our capacity so that we have service hours available for customers who need them in any given month. For example, if you're on a 10 hour service plan and need 14 hours in a particular month, we'll gladly complete the additional 4 hours of service at no additional charge.
Clients can use up to 140 percent of their current plan service hours in any given month.
If your needs are larger and you want to guarantee additional service hours, you can purchase additional service hours in 20 hour blocks at your current service plan discount rate.
No. The same service plan can be used for all of the websites you currently host with Ittrium. You can also use the same service plan for new website development you may be considering.
Support includes the hosting of your website, email and telephone support for questions about your website plus software upgrades and bug fixes of the Ittrium content management software used to power your website.
Service involves any customizations we make to your website that are requested by you. This includes changes to your existing website, custom extensions to your website or new development for future websites you may be planning to launch.
Anything not related to your current or future website? We have lots of experience building websites so we think your dollars are best spent using our services for website maintenance and development work. If there is something you want to do but are unsure if it falls under your service plan, please contact us. We would be glad to discuss your project with you and make recommendations if it's work we cannot do.
Service plans are guaranteed services that are made available to you each month. When customers purchase services in advance, we offer these services at a discounted rates as high as 25 percent off of our standard billing rates.
Additionally, service plan customers can purchase additional service hours for larger projects at the same discount rate that is available through their current web site service plan.
No. Customers can easily make content changes to their websites using the content management tools that are provided through our website support plans.
However, if you're on a website service plan and need assistance getting content changes completed you can use your website maintenance service plan to complete this work in a cost effective manner.
We've been building websites and content management software for over to 12 years now and we know that we complete website maintenance tasks 7 times faster than traditional website development methods. Tasks that take hours to complete using traditional software development methods can be completed in minutes with Ittrium content management software so you can get more maintenance tasks completed with each hour you purchase as part of your website maintenance plan.
